Have you received a suspicious call from someone claiming to be Toronto Hydro Billing and Collection Department?

To reduce any risk of fraudulent activity, we want our customers to know the facts and spread the word. Toronto Hydro never calls demanding payment with a pre-paid card and we never threaten to disconnect power immediately.

To avoid being fooled:

  • Don't make any type of payment – simply hang up
  • Contact Toronto Hydro's Customer Care at 416-542-8000
  • Report suspicious calls to the Canadian Anti-Fraud Centre at 1-888-495-8501, quoting file number 844396
  • Learn more at torontohydro.com/customercare